Basic Shipping Policy
Within working days, the received order will be processed by confirmation email within 24 hours. Orders on Saturday and Sunday will be shipped on Monday.
In order to ensure that your package is sent correctly and received in time, we hope that you can ensure that the address entered is correct when filling in the address, including the correct name, phone number, street number, building or apartment number, and route information. For express delivery, timely delivery is very important. If the address information provided is incorrect at the time of purchase, we are not responsible for the return, loss and delivery of incorrect goods.
After payment is completed, we will ship it within 5 working days. If the item is out of stock, we will notify you by email and indicate the delivery date.
After the order is shipped, you will receive an email with tracking information. After the order has been paid, please pay attention to check your e-mail, we will send a confirmation e-mail for the shipment of the goods.
We will decide to ship from Amazon warehouse, local warehouse or from China based on actual product inventory. Orders shipped from Amazon warehouses and local warehouses generally do not need to pay additional duties. The estimated delivery time is usually 3-7 days.
Express delivery from China usually has customs tax issues. In this case, you need to pay related customs duties, please cooperate with customs to pay taxes.
By using FBA and local warehouses, delivery time will be shortened and customs issues will become easier. If the local warehouse out stock, we will send the email inform to you that local warehouse estimated in stock date. According to the customer needs, you can choose the wait the local warehouse in stock or shipment from the China at once. If it is temporarily unavailable in your delivery address area, we will notify you and change to ship from China.
Finally, when you receive the item for the first time, you should check the integrity of the package and pay attention to whether it is damaged. If it is damaged, you need to check whether the item is in good condition and contact us as soon as possible.
When the package arrives at the destination customs (all countries/regions), certain customs duties may be incurred, which need to be borne by the customer. Please carefully understand the local tax and fee policy.
How Do I Change the Shipping Address or Cancel My Order?
Contact firstname.lastname@example.org immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order. Please kindly confirm your address and information before placing the order.
How Do I Know My Package Has Shipped And Is On Its Way?
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. If you require any further information, feel free to contact email@example.com